Delivery

UK ORDERS
(including The Channel Island)

All deliveries are made during working hours and will require a signature upon receipt; for this reason, you may like to nominate an alternative delivery address where someone is available to sign for your parcel.

Free Collection

We are happy for you to order through our website and collect from our shop in Lewes. There are some bulky or particularly fragile items that we offer collection only.

Our opening hours are:
Monday- Friday 9.00am to 5.00pm
Saturdays 9.30am to 5.30pm
Closed Sundays (except in December)

Standard delivery: £4.75
(free on orders £75 and above, except for sale items included in the order)

Please allow 1–5 days for delivery (these times may differ during busy periods).

Express delivery: £10.00 per order

Your order will be sent via Royal Mail Special Delivery Next Day ( or a selected courier). You will need to place your order before 12noon (Monday-Thursday) to receive delivery before 1:00pm the next day; orders placed after that time will be dispatched the following day (Friday orders will be delivered Monday; Weekend orders will be sent Monday- delivered Tuesday).

OVERSEAS ORDERS
Europe: £15.00  Rest of the World: £30.00

Sent via International Tracked and Signed at the Post Office, available to the destinations below. If we find your order weighs over 2000gms we might need to split the parcel. If this is the case we will email you so you can decide how you would like to proceed.

Europe
Andorra Hungary Slovenia
Austria Ireland Spain
Belgium Italy Sweden
Bulgaria Latvia Switzerland
Croatia Lithuania
Cyprus Luxembourg
Czech Republic Malta
Denmark Monaco
Estonia Netherlands
Finland Poland
France Portugal
Germany Romania
Gibraltar San Marino
Greece Slovakia
Rest of the World 1 Rest of the World 2
Belarus Bahrain South Africa
Bosnia & Herzegovina Bermuda Taiwan
Hong Kong Brunei United Arab Emirates
Iceland Cayman Islands
Kosovo China
Liechtenstein India
Macedonia Indonesia
Montenegro Israel
Norway Japan
Serbia Kazakhstan
Turkey Netherlands Antilles
Ukraine Qatar
Saudi Arabia
Singapore

 

 Europe      Rest of the world
 Andorra  Finland  Monaco  Australia
 Austria  France  Netherlands  Brazil
 Azores  Germany  Portugal  Canada
 Balearic Islands  Iceland  Spain  Hong Kong
 Belgium  Irish Republic  Sweden  Malaysia
 Canary Islands  Latvia  Switzerland  New Zealand
 Corsica  Liechenstein  Singapore
 Denmark  Luxembourg  USA
 Estonia  Madeira
 Faroe Islands  Malta

(If your country is not listed please email us for a quotation)

Overseas orders may be subject to import duties and taxes, which are levied once the package reaches your country; these need to be paid for customs clearance. We are not responsible for these charges.

 

Returns

If for any reason you would like to return an item you can do so within 14 days of receipt provided the item is in its original and unused condition, with all tags still attached and with all its original packaging.

You need to email us immediately to inform us that you will be sending a return, and include in the package your name, address, email contact and reason for return.
Please ensure you have used adequate packaging to protect the item. We cannot accept any responsibility for loss or damage in transit and advise you to obtain a proof of postage certificate (free from the Post Office).  We do not refund the original postage cost or the cost of return unless the item is faulty or there has been a mistake on our part.

Please return to:
The Laurels
171–172 High Street
Lewes
East Sussex
BN7 1YE

If you would like to talk to us regarding a return please call us at the shop on 01273 470248; we are open Monday–Friday 9:00am to 5:00pm and Saturday 9:30am to 5:30pm Closed on Sunday (except in December)

Fabric

will be cut to your requested length and therefore cannot be returned. We are happy to send you a sample for colour matching, please give us a call.
We take every care in ensuring there are no faults/flaws in the fabric but should you discover one please let us know immediately and return the fabric uncut to us as below, noting whether you would like a replacement (if available) or a refund.

Items not received

If you have not received an item (within 7days for standard UK, 3 days for Special Delivery and 10 days for International Airsure) please email us and we will investigate immediately and if the item is lost we will offer you a replacement (if available) or a full refund.

Cancellations

If you have a change of mind and wish to cancel an order, please do so as soon as possible. Please call us at the shop on 01273 470248; we are open Monday–Friday 9:00am to 5:00pm and Saturday  9:30am to 5:30pm or out of these hours email us and we will confirm your order is cancelled.

If we have not sent out your item we are happy to refund you in full, if we have already sent out your package you will need to return it to us as a normal return, in this case we will not refund the original postage cost.

Faulty items

Occasionally an item is faulty, if you believe this is the case please inform us immediately, or if you have received an item you have not ordered, please return it (as detailed above) and we will refund you in full.